Extra Energy Contact 0800 953 4774

For general enquiries, call the Extra Energy contact number on 0800 953 4774. The Extra Energy customer service team can assist with any matter related to accounts, billing, service, emergencies, moving home, tariffs, and more. Lines are open Monday – Friday 8am to 8pm and Saturday 9am to 5pm. The registered address for Extra Energy is as follows: 54 Hagley Road, Edgbaston, Birmingham, B16 8PE. Those who wish to contact the company on social media can do so on Twitter (https://twitter.com/energy_extra) by sending a direct message or tweeting to: @energy_extra.

Extra Energy Contact Number 0800 953 4774

Department Contact Number
Customer Helpline 0800 953 4774
Billing 0800 953 4774
Rate Quotes 0800 953 4774
Emergencies 0800 368 2970
Moving Home 0800 953 4774
Complaints 0800 953 4774
Tariff Renewal 0800 953 4774
Other Departments Click Here

Extra Energy Contact

Contact Extra Energy support for help with:

  • New accounts
  • Switching providers
  • Prepayment accounts
  • Online accounts
  • Moving home
  • Meter installation
  • Billing statements
  • Bill payment
  • Tariff quotes
  • Tariff renewal
  • And more

Rate Quotes

To request an energy quote for your home, call the Extra Energy phone number on 0800 953 4774. Quotes may also be requested online by submitting the form found here: http://www.extraenergy.com/home/get-a-quote. If you are a business customer in need of a quote, call the Extra Energy telephone number on 0845 140 0251. Alternately, business customers can request a rate quote online by submitting the quote request form found here: https://www.extraenergy.com/business/get-a-quote. If you’re an existing customer and have a query relating to your contract renewal, please contact the Extra Energy Business Energy Renewals Team on 08453 503 761.

Accounts & Billing

Contact representative (woman)If you have questions about your account or a bill that you have received, call the Extra Energy customer services number on 0800 953 4774. If you wish to view your account information or billing statements online, log into your account at: https://www.extraenergy.com/myextraenergy. Should you need help with creating an account or logging in, Extra Energy contact is recommended. The Extra Energy phone number can also be used to call and enquire about the Warm Home Discount (WHD). To inform the company of bereavement, call 0800 096 0701 or email the Extra Energy support team at: bereavement@extraenergy.com.

To make a payment, call the Extra Energy number on 0800 953 4774. Many customers have questions about the barcode section of their bill. Contact Extra Energy for an explanation of how to submit a payment using the barcode. If you need to top up your meter, the Extra Energy support team can provide you with the address to your nearest shop which displays the Payzone or Paypoint sign, or to your local post office. If you’ve lost your top up device and need to request a replacement, dial the Extra Energy phone number on 0800 953 4777 and speak with an agent.

Problems & Emergencies

For assistance with service problems or to report an emergency, ring the Extra Energy contact number on 0800 368 2970. If you are a prepayment customers, call 0333 300 0270 instead. To report a power cut, you can dial 105 from a landline or mobile. The telephone number may also be used to call and find out more information about a power cut in your area. If you smell gas, move to a place of safety and phone the National Grid Emergency Line on 0800 111 999. Lastly, if your meter is faulty and you are experiencing a loss of supply, please contact Extra Energy immediately on 0800 953 4774.

Moving Home

If you are moving home, call the Extra Energy helpline on 0800 953 4774 at least two working days before you move. You will need to provide Extra Energy customer service with your new address and final meter readings so that they will be able to provide you with a final bill. If you have an outstanding debt on the date you move, Extra Energy may arrange for the outstanding amount to be transferred to your new address or new supplier if you have decided to switch. Extra Energy does not provide an online form for moving home requests at this time.

Extra Energy Complaints

Extra Energy complaints can be reported by phoning 0800 953 4774. The working hours for the complaints team are Monday -Friday: 8am – 8pm and Saturday: 9am – 5pm. To submit a complaint via email, use the following email address: customercare@extraenergy.com. By post, customers can submit their complaints to the following address: Extra Energy Supply Ltd, PO Box 10243, Ashby de la Zouch, LE65 9ED. To view the latest complaints report in PDF format, go to: http://www.extraenergy.com/sites/default/files/PDF/Customer%20complaints%20performance.pdf. If your complaint is not resolved to your satisfaction, feel free to contact the Ombudsman Services using the contact details below.

Their contact details are:

Phone: 0330 440 1624 (textphone 0330 440 1600)

Web: www.ombudsman-services.org

Post: Ombudsman Services: Energy, PO Box 966, Warrington, WA4 9DF

Tariff Renewal

Between 49 and 42 days before your fixed tariff ends, Extra Energy customer service will contact you to provide information on their cheapest tariff options. If you wish to make no changes to your account, simply do nothing. If you do wish to make changes, call the Extra Energy contact number on 0800 953 4774 and speak with an advisor. Extra Energy contact is also recommended if your account is in credit or debit at the end of my fixed tariff, or if you have questions about submitting a meter reading. For additional information, visit: http://www.extraenergy.com/home/faq/help-and-advice.

Address: 54 Hagley Rd, Birmingham B16 8PE

Phone number: 0800 953 4774

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